TERMS OF SERVICE
Address: Dobri dol 69, 10000 Zagreb
Company for production and trade
Owner Mladen Grubić
Business bank: Zagrebačka banka d.d.
Mladen Grubić – 091/1212013 firstname.lastname@example.org
Petar Grubić – 091/7394078 email@example.com
GENERAL TERMS OF PURCHASE
These terms of purchase define the procedure for ordering, paying, delivering and returning or claiming goods offered on our web site. The supplier (Seller) of the goods offered on this site is Grubić Design, Dobri dol 69, 10 000 Zagreb, and the Buyer of goods is an internet store visitor who selects at least one product, fills out the electronic order form and sends it to the Seller. All prices are in kunas and include VAT.
All prices on www.grubic-design.hr are in kunas with VAT included. Valid purchase price are those stated on the day of the order, i.e. all the ordered goods will be delivered at the prices that were valid when the bidding was made, or at the time of ordering. The prices are valid until the new price list.
The listed prices only apply to the web shop at www.grubic-design.hr and they do not have to be identical to the prices listed at the Grubic design physical stores in Croatia.
Grubić design is authorized to change prices without prior notice. Likewise, Grubić design is authorized without prior notice to determine discounts at any time.
The Buyer can be, but doesn’t have to be, registered at www.grubic-design.hr in order to make a purchase. When registering, it is required from the Buyer that she/he enters her/his e-mail address and a password.
Ordering of merchandise is possible 24 hours a day, 7 days a week. The merchandise is ordered exclusively by an electronic form – an internet store cart. The buyer may or may not have to be registered on the Seller’s website to make the order. However, the buyer is required to enter the contact details and addresses (buyer’s address and address of delivery) to complete the order process. All jewellery pieces are produced after receiving an order. After the piece has been made, the order is authorized and the parcel sent out in two working days.
Preferred products can be paid through PayPal service. Nowhere do we record or store information about your credit card. The system’s security protocols protect all data of all participants in the process of purchasing over the Internet. Purchase orders are only made after it has been determined that the ordered products are available in the Seller’s online store. In the case of credit card payment, the Buyer fills out the billing form and the reservation of the required funds is made, but the transaction is carried out after the Seller determines that the ordered products are available. Upon ordering, the Buyer will receive notice that the order has been received and that the availability of ordered items is checked.
Grubić design is not responsible for the potential tariffs, the cost of customs clearance and other taxes in the destination country.
STATEMENT OF SECURITY IN CASE OF CREDIT CARD PAYMENT
The secrecy of your data is protected and secured by using SSL encryption. Web payment pages are secured using Secure Socket Layer (SSL) protocols with 128-bit data encryption. SSL Encryption is a data encryption process that prevents unauthorized access during data transfer. This ensures secure data transfer and disables unauthorized access to data when communicating between the user’s computer and the Paypal service, and vice versa.
DECLARATION ON PRIVACY
Grubic design is committed to providing protection of personal data by collecting only the essential and most basic informations about its customers/users; informs buyers of how they use the data they collect, regularly gives buyers the possibility to decide on the use of their data, including the ability to decide whether or not to delete their name from the list used for marketing campaigns. All customer information is strictly kept secret and only available to employees so they can perform their duties. All Grubić designer employees and business partners are responsible for compliance with the privacy principles.
CONDITIONS OF DELIVERY
Delivery of goods is done within 3 working days from the confirmation of availability of items for the territory of the Republic of Croatia, 5 working days for the European Union area and 7 working days for the USA and Australia. Grubić design is not responsible for delays in delivery of goods caused by customs clearance procedures in the destination state, weather conditions or other unforeseeable circumstances.
20kn for Croatia
75kn for rest of the world.
Delivery is free of charge for orders in the amount of:
300kn+ for Croatia
750kn+ for rest of the world
TERMS AND CONDITIONS OF RETURNING THE MERCHANDISE
In accordance with Article 72 of the Consumer Protection Act, the buyer is entitled to waive the purchase within 14 days. The 14 day deadline begins on the day of delivery of the ordered merchandise. To do this, the buyer must notify the seller by writing to his e-mail address: firstname.lastname@example.org.
If the buyer withdraws from the purchase after she/he has already taken the merchandise, the merchandise must be returned to the seller by written notice. When returning products, they must be unused and undamaged, and must enclose a copy of the original invoice and send them all together to the sender’s address.
Dobri dol 69
10 000 Zagreb
The customer reimburses the cost of returning the merchandise.
The seller is obliged to return the money no later than 14 days after receipt of the goods.
In the case of a complaint, Buyer can contact the Seller via e-mail address email@example.com.
Unilateral contract termination
To exercise your right on an unilateral contract termination, you have to inform us of your
decision before the deadline by an unambiguous statement sent by post, fax or e-mail in
which you state your name and surname, address, telephone number/fax number and e-mail
address. You are free to use the enclosed example of the form for unilateral contract
termination (found HERE).
The deadline for unilateral contract termination is 14 days since the day you, or a third party
you appointed (which is not the transporter) has come into possession of the goods. The
confirmation of receiving the notice of unilateral termination will be delivered without
withhold to your e-mail address.
If terminate the contract unilaterally, we will refund the money received from you
including shipping costs without withholding, and within 14 days from the day we
have received your decision of unilateral contract termination. Money refund will be
made through the same way you made your payment. Money refund can be made only
after we have received the items.
Return of the goods
Return the goods by post or hand it over to us using the address Grubić Design, Dobri dol 69,
10000 Zagreb without unnecessary withholding. It is considered that you have
accomplished your obligation in time if you send us back or give over the product to
authorized person before the deadline established earlier.
The costs of return will be covered by us.
The consumers responsibility for reduction of the goods value
The consumer is responsible for every reduction in the value of the goods which is the
result of usage, except for the actions which were necessary for defining the nature,
features and functionality of the items.
Responsibility for material shortcomings
In compliance with the Consumer Protection Act, in situations of material
shortcomings of the product, relationship between the consumer and the seller is
regulated through Civil Obligations Act (NN 35/05, 41/08, 125/11, 78/15).
Consumer is obligated to inform the seller about a visible material shortcomings of the
received goods without withholding, latest be two months since the day the
shortcoming was discovered.
As a seller we can not be held responsible for the material shortcomings of a sold item
which is shown after two years since the sale was concluded.
Online dispute resolution
By a special European Union regulation, since 15 th of February 2016 all online
shopping disputes on EU territory are eligible for resolving through an ODR platform
If you encounter a problem during online shopping inside EU territory (faulty item,
inability to exchange a product…), you can make a complaint in a quick and easy
manner using the web address provided above. The platform can be used by both
consumers and sellers, and the complaint can be made in any of the 23 official EU
All payments will be made in the currency of Croatian kuna. The amount that will be charged for your credit card is obtained through the conversion of the price from the euro into the Croatian kuna according to the valid exchange rate of the Croatian National Bank.
When your credit card is charged, the same amount is converted into your local currency by the valid card exchange card list.
As a result of price conversion, there is a possibility of small differences in the amount compared to the original price displayed on our website.
By visiting the Grubić design web shop, you communicate electronically. By doing so, you agree that all agreements, notices and other content provided to you by electronic means comply with legal frameworks as if they were made in writing.
CHANGING THE CONDITIONS OF PURCHASE
Grubic Design reserves the right to change and update these Terms of Purchase. Any change to the Terms of Purchase will be published on the Grubić Design Internet Store website.